Specialists from Smart ERP Projects share their experience of dealing with customer needs during ERP system implementation and give advice on how to select an appropriate solution for companies operating in Russia and the CIS.


Every company aspires to minimise the likely risks and maximise on the investment of both money and time when they implement an ERP system. In the CIS, organisations stumble on various problems selecting and deploying an ERP solution. For instance, it is still important to take into account the peculiarities of local legislation when choosing an ERP system, as the majority don’t support the legal requirements of one country or another.

To avoid such problems, the customer should carefully evaluate the capabilities of every system and its ability to handle and adapt to current and future company needs (and not be taken in by the attractive slogans of different vendors!). It is also important to understand how flexible a solution is and how fast the vendor can react to make changes when required.

So to help companies choose the best ERP system for their needs, we’ve prepared a list of tips. Here are nine tips on ERP software selection and implementation.

1. Research vendors. Exploring literature and reviews on leading ERP solutions vendors will help you to get an overall picture of the market. Which solutions have earned user confidence? Which are the most popular and why? The acknowledged leader in the CIS is 1C Company. Its ever-increasing market share, estimated in revenue, in the CIS (from 30.9% in 2014 to 32.7% in 2015) demonstrates growth in user trust, triggered by the continuous, confident improvement of 1C solutions. It is important to note that there is a big gap between the cost of 1C licences and those of Western analogues: 1C software is considerably cheaper than its competitors. So if we compare market share not by revenue but by user numbers, then 1C occupies a strong first position in the rating. In Russia over 83% of all user workplaces controlling accounting and operative tasks now run software based on 1C: Enterprise 8.

2. Consider usability. Select a solution that works intuitively and will not have users spending hours trying to find their way round and accustoming themselves to its functionality. The interface should be user-friendly and self-explanatory. Solutions based on the 1C:Enterprise 8 framework are generally held to be national standard business software in the CIS. They are popular among specialists and usually perceived to be better than their Western equivalents. Moreover, 1C software doesn’t fall short of functionality when compared against the Western competition. So for local users 1C solutions will be more familiar and convenient to apply.

3. It is always important to have a clear specification of company needs. Organisations operating in the CIS should take into account local legislative and accounting requirements. You can simplify problems by considering the option of implementing software that has been specially developed for the CIS by an acknowledged market leader. The flagship 1C solution doesn’t just combine the best practices of business software development, but also ensures full compliance with local legislation and accounting requirements. At the same time, the modern 1C solution supports international accounting standards.

4. Don’t forget the benefits of digital economy. Mobility, teamwork, automated business management and a high level of data analysis will let you achieve better KPIs across international workgroups. To achieve the best results, implement an ERP system that supports up-to-date technologies at the framework level, not as external, third-party developer extensions. For example, the solution platform should support mobile applications. 1C-based solutions are desktop/web/mobile hybrid. They let you run the software on any device and platform, removing the most significant barriers to application.

5. Make sure that your ERP system, when implemented in a regional office, doesn’t contradict the business processes of the head office system. One of the benefits of 1C: ERP 2 is the combination of managerial and flexible accounting, supporting the requirements of your Western head office, and local fiscal accounting in line with Russian standards. You can implement an integrated solution, including a local ERP, complying with local legislation, and supporting your head office ERP too.

6. Think twice before customising your ERP. Most ERP systems require extensive, costly customisation at the implementation stage. However, 1C solutions contain standard print-outs, documents and reports for countries in the CIS. The software’s business logic adheres to the common business management practices that are customary in the CIS. This lets you minimise the cost of investing in your ERP system implementation and support.

7. Consider the speed of upgrading your solution. A local vendor will always release critical updates much more often and faster than a Western supplier. Moreover, the labour market in countries within the CIS is open to 1C specialists, making the 1C solutions development process faster and cheaper.

8. Think about the difficulties involved getting support for your ERP system in the future. To be independent of the supplier and their implementation services it is advisable to use software with open source code. This gives you the ability to involve any certified professional in your system development process and individual customisation. The availability of information and the ability to hire a highly qualified 1C specialist helps you to keep the cost of the system maintenance down.

9. Don’t ignore staff training needs. You may lose a lot of time and money in the future if you don’t make sure that your personnel are fully conversant with the system. Fortunately, the huge variety of 1C training courses formats and types makes them available to every user from any country. The price of the training, by the way, is significantly lower than using Western vendors.

We invite you to find out more about what 1C: ERP 2 can do to service your various company needs on our website. We would like to highlight to you the English language pack, developed by us, which gives you the ability to extend the solution’s application internationally. If you have any questions, please get in touch with us by phone +7 (495) 374-61-58 or via the feedback form on our website. We will be happy to help you with your ERP selection and implementation in both Russian and English.

To get more detailed information please contact us by phone
+7 (495) 374-61-58
or send us your question by e-mail at sales@up2erp.com.